Frequently
Asked Questions

Standard shipping within the U.S. takes 5–7 business days. Express shipping delivers in 2–3 business days, and overnight shipping arrives the next business day. International orders typically take 7–21 business days depending on the destination.

Yes! We offer free standard shipping on all domestic orders over $100. International shipping rates are calculated at checkout based on your location.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check your order status by logging into your account on our website.

Yes, we ship to select international destinations. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached. For full details, visit our Shipping & Returns page.

Email us at returns@prettynpoison.com with your order number and reason for return. You'll receive return authorization and shipping instructions within 1–2 business days.

We currently don't offer direct exchanges. If you'd like a different size or color, please return the original item for a refund and place a new order for the item you want.

Once we receive and inspect your return, your refund will be processed within 5–7 business days. It may take an additional 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing to our charts for the best fit. If you're between sizes, we generally recommend sizing up for a more relaxed fit.

Each garment comes with specific care instructions on the label. As a general rule, we recommend hand washing in cold water with mild detergent, laying flat to dry, and avoiding direct heat or bleach. For delicate fabrics, dry cleaning is recommended.

We are committed to conscious craftsmanship. Our pieces are designed with longevity in mind — quality construction and timeless aesthetics reduce the need for frequent replacement. We're continually improving our materials and processes to minimize environmental impact.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.

No, you can checkout as a guest. However, creating an account lets you track orders, save your shipping details, and get early access to new drops and exclusive offers.

Absolutely. We use industry-standard SSL encryption and never store your payment details on our servers. All payments are processed through secure, PCI-compliant payment gateways.